Warranty & Repairs

WARRANTY

  • Alluressories jewelry EXCEPT final sale products (discount 40% off and up) are eligible for 3 months warranty from original purchase date.
  • For 18K gold and diamond products, we guarantee to offer two years warranty service from date of purchase.
  • For Hong Kong orders, please bring the products and related receipts as proof of purchase to any retail shops in Hong Kong for maintenance under your warranty to avoid extra charges. 
  • For International orders, customer is responsible for shipping cost to Hong Kong. (Please note: the parcel remains under your responsibility until the package is received by Alluressories. For your protection, we suggest shipping via a traceable service to avoid missing and/or lost packages. We recommend using a postal service that we insure you for the value of the goods you are shipping. No additional custom fees will be paid by Alluressories).
  • Warranty and repair services does not entitle to FINAL SALE products (discount 40% off and up).
  • Please note that Alluressories warranty only covers manufacturing defects, it shall not apply to any defect, failure or breakage damage caused by improper use, improper or inadequate maintenance and care. General wear and tear, misuse, tarnishing and gemstones loss are not covered under the warranty.
  • The prong and chain may be gradually worn due to the continuous use, it will be considered as general wear.
  • Exposure to harsh chemicals or environments can alter the appearance of your jewelry. These types of chemicals include, but are not limited to pools, hot tubs, and spas. Please remind that the Alluressories products with natural gemstone or pearl cannot be directly soaked in liquid silver polish. Forgoing maintenance will be considered as misuse and not covered under the warranty. (To keep your jewelry looking its best please follow our Jewelry Care instructions.) 
  • For any imporer use of jewlery we will consider as general wear, we provide repair service with repair charges. 
  • Please be reminded all photo pictures are for reference only.  The real object should be considered as final. Gemstones may have natural lines were inside the stones or on the surface which would not be considered as manufacturing defects.

 

REPAIRS

  • For the foregoing situation and the product out of warranty, we are glad to offer the repair service for your jewelry with a repair charge.
  • Whether the goods can be repaired depends on the style and damage of the goods. Some designs may look different after being repaired. We have to perform examination for the products. In addition, the repair charge is subject to the products and actual situation.
  • Ring size and product length alternation, adding or changing additional jewelry parts will request additional charges. 
  • In case of disputes, Alluressories reserves all rights to change and cancel these after-sales services at any time.
  • For International orders, customer is responsible for shipping cost to Hong Kong. (Please note: the parcel remains under your responsibility until the package is received by Alluressories. For your protection, we suggest shipping via a traceable service to avoid missing and/or lost packages. We recommend using a postal service that we insure you for the value of the goods you are shipping. No additional custom fees will be paid by Alluressories).
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