Exchange Poilcy


  • All items sold on cannot be refunded.
  • We offer one chance of exchanges and returns on regular priced items within 7 days of receipt. No exchanges or returns for final sales products.  
  • For hygiene reason, we regret to advise that we do not accept return of all earrings products.
  • All custom-made and engraved items are non-returnable / non-refundable.
  • We also offer exchanges and returns (for store credit only) for items purchased at full price. Store credit will be valid for 1 month.
  • If any items are missing or damaged, please contact our Customer Care Team by email ( within 7 days (including public holidays) with your order confirmation number. No claims will be accepted after this period.
  • Please return the items in their original condition: un-used, in their original packaging. There will be no exchange if the item has been used and worn.  
  • Please be remind that parcel remains under your responsibility until the package is received by Alluressories. For your protection, we suggest shipping via a traceable service to avoid missing and/or lost packages. We recommend using a postal or courier service that we insure you for the value of the goods you are shipping. No additional custom fees will be paid by Alluressories.
  • You will be responsible for all shipping charges associated with the exchange or return. Please also note that we are unable to refund any original shipping fees, taxes or duties paid on any orders.
  • Alternatively, you can return your item to one of our Alluressories stores and our staff will be glad to assist with processing an exchange.
  • To arrange for an exchange or return, please write to us at .
  • In case of disputes, Alluressories reserves the final right of decision.


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